Product FAQs

1. Why can't left and right earbuds connect with each other?

Unpaired both earbuds from the smartphone. Turn them off and put into the charging box for 15 minutes. After that, take the wireless earbuds out from the case and they should be able to turned on and paired up.

 

2. How long will the Bluetooth earbuds last for music playing?

The music play time lasts up to 6 hours.

 

3. What is the maximum number of devices that can be paired to these wireless earbuds at the same time?

Two devices can be paired up with the Bluetooth earphones at the same time.

 

4. What is the Bluetooth connection range?

The transmission distance can be more than 33 feet (10meter).

 

5. If I just want to use the left earbud, do I need to bring the right earbud with me too?

No, they can be separated.

 

6. Can I use these true wireless earbuds for game playing?

Yes, you can. If your device supports Bluetooth 5.0, the transmission will be very stable.

 

7. Do these Bluetooth earbuds stay in your ears and good for gym?

Yes, these true wireless earbuds are designed with ear hooks / in-ear silicone cap. They are secured to your ears and will not fall out during exercise.

 

8. Are we able to turn the earphones off when not in use?

Yes. You can press and hold the button to turn off the wireless earphones. You can then put them back into the charging case.

 

9. Can I wear these earphones in the pool for swimming?

Although these true wireless earphones are designed with IPX56 protection, you cannot swim in the pool with them in your ears. IPX56 are for water splash proof and sweat proof.

 

10. Will these Bluetooth earphones fit Apple iPhones?

Yes. These earphones are applicable to all Bluetooth-enabled smartphones. If your smartphone supports Bluetooth, you will be able to connect it with the TWS earbuds.